Refund policy

At Ambitna Store, we strive to ensure the high quality of every product. If you are not completely satisfied with your purchase, we offer a simple and clear return and refund process.

1. Return Period
   You can return the product within 14 days from the date of receiving your order. Unfortunately, we cannot offer returns or exchanges if more than 14 days have passed since the purchase.

2. Return Conditions
   To return a product:

• The product must be unused, undamaged, and in the same condition as when you received it.
• The item must be in its original packaging with all tags attached.
• The product must not be damaged or altered.

1. Non-Returnable Items
   The following items cannot be returned:

• Perishable goods (e.g., food products, cosmetics).
• Custom-made or personalized products.
• Gift cards or downloadable software.

1. Return Process
   To initiate a return:

• Contact our support team via email at ambitnaua22@gmail.com within 14 days of receiving your order. Please provide your order number and a brief reason for the return.
• You will receive instructions for returning the product.
• Package the product securely to avoid damage during return shipping.

1. Refunds
   After receiving the returned item and confirming its condition, we will begin the refund process. The refund will be issued to your original payment method, and you will receive a notification via email once the refund is complete. Please allow 7–10 business days for the funds to appear in your account.

2. Return Shipping Costs
   Return shipping costs are the responsibility of the customer, except in cases where the product is defective or was delivered incorrectly.

3. Damaged or Incorrect Items
   If you receive a damaged or incorrect item, please contact us immediately, and we will arrange for the return and a full refund at no additional cost to you.

4. Exchanges
   We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

5. Contact Us
   If you have any questions or concerns, please contact our support team:

• Email: ambitnaua22@gmail.com
• Phone: +380 67 566 82 72

We are always ready to assist you and will respond to your inquiry as soon as possible.